You can book with us over the phone or online. Once you call or submit an inquiry, we’ll collect your full name, phone number, email address, and delivery address (if items are being delivered).

We will then email you an invoice. At the bottom of that invoice is a button that says “Click here to book this event.” This link allows you to place your deposit and officially reserve your event. The same link is also used to make your future or final payment.

👉 All payments must be made at or before setup. 

We set up and take down tents, bounce houses, inflatables, games, and similar equipment.

• Do you set up tables and chairs?
Tables, chairs, and accessories are delivery-only unless setup is paid for additionally. Setup must be requested at the time of booking and added to your invoice.

• Where will tables, chairs, and accessories be placed?
For safety and liability reasons, our team is not permitted to enter anyone’s home. Tables, chairs, and accessories will be dropped off in a convenient exterior location, such as:

• Front of the house

• Garage

• Gate or side yard

• Driveway

Standard rentals are 24–48 hours for the online price shown, unless otherwise stated. Delivery and pickup times are scheduled in advance.
If the pricing you see online does not reflect a 24–48 hour rental, please call us to book over the phone so we can assist you.

For safety reasons, bounce houses and inflatables cannot be used in wind gusts exceeding 25 mph.
Canopy tents and pop-up tents are also capped at 25 mph wind gusts.
Frame tents and high-peak tents may be used up to 35 mph wind gusts, weather permitting.

All final decisions regarding setup, continued use, or takedown are made at the time of setup or during the event based on current weather conditions.

No. Inflatables must not be used in the rain. In the event of rain or changing weather conditions, customers must follow all instructions provided by the rental operator at the time of the weather event. Units may need to be powered off or KEPT ON depending on the weather conditions for immediately for safety.

Tents are typically set up 1–2 days prior to your event, weather permitting. This helps ensure proper installation and allows flexibility for weather conditions.

Setup time does not count toward your rental period, and all equipment will be ready for use by the start of your event.

Once your deposit is paid, your rental items will be placed outside of our pickup station on your scheduled pickup day.

Our pickup station is available 24/7, allowing you to pick up your items at a time that works best for you. Items are staged and ready once your deposit is left and your pickup date arrives.

If a crew member is present, we are happy to assist with loading. If no one is on-site, you may still pick up your items without staff present.

If you have any questions while at the pickup station, you may call us 24/7 for assistance at 313-989-9229. Pickup instructions and location details will be provided prior to your scheduled pickup.